Talk to a human
No chatbots, no ticket numbers, no “your call is important to us”. Email us and a real person — usually Matt, the founder — reads it and replies.
We aim to reply within one working day. If your message needs executive function we don't have that day, it might be two — but you will get a reply.
returns@neurosupplyco.co.uk — returns & refunds
wholesale@neurosupplyco.co.uk — team & bulk orders
press@neurosupplyco.co.uk — press & collaborations
All of these reach the same humans — the labels just help us answer faster.
Order questions & returns
Include your order reference if you have it (it's in your confirmation email) and we'll sort things quickly. Faulty or damaged items are always on us — a photo speeds everything up. Full policy on the delivery & returns page.
Product ideas & feedback
Spotted a tool that should exist? A design that would land perfectly? A guide that gets something wrong? We genuinely want to hear it — half the catalogue started as “someone should make…”
Wholesale & team orders
Quiet fidgets and sensory tools make genuinely useful wellbeing-box contents. Email with rough quantities and we'll come back with options.
Prefer not to email? Reply to any email we've ever sent you — they all reach the same humans.