Accessibility

How this site is built

• Calm, low-stimulation design: no autoplaying video, no flashing elements, no popups that chase you down the page
• Consistent, predictable navigation — things stay where you left them
• Semantic headings, labelled forms and alt text on product images for screen readers
• Keyboard-navigable menus and controls, with a skip-to-content link
• Plain-English copy — no jargon walls, no dark patterns, no fake urgency
• Delivery dates and stock levels shown are real, so decisions don't need second-guessing

Where we're honest about limits

We're a small company and the site evolves weekly. We aim toward WCAG 2.1 AA and we test with keyboard navigation and screen readers, but we won't claim a perfect score we haven't earned. If something on this site is hard for you to use, that's a bug — not your fault.

Tell us when we get it wrong

Email hello@neurosupplyco.co.uk with “Accessibility” in the subject. Describe what you were trying to do and what got in the way — screenshots help but aren't required. Accessibility reports jump the queue: we aim to reply within one working day and fix genuine blockers as a priority.

Alternatives

If any part of ordering online doesn't work for you, email us and we'll handle your order directly by email instead — no forms required.